13. Customer service
Saturday, 11 July 2020
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13. Customer service EN

Dear Participant,
You have enrolled yourself for self assessment for your "Customer service". Here are the questions to rate and assess yourself. Results will be made known only to you and our project's assessors, who will keep all your information and results at up most confidential and never share them with third parties.
Thank you for your participation!
The VOW+IPLM Project Team

1. I listen and respond timely to client needs.

 

Strongly Agree Agree Disagree Strongly Disagree



2. I provide customers with up to date, targeted and rapid service.


Strongly Agree Agree Disagree Strongly Disagree



3. I seek to have a better understanding of client needs.

Strongly Agree Agree Disagree Strongly Disagree



4. I try to understand the future needs of my customers.


Strongly Agree Agree Disagree Strongly Disagree



5. I make use of clients’ feedback to raise the standard of service.


Strongly Agree Agree Disagree Strongly Disagree



6. I can anticipate the needs of our clients, and as far as I am responsible, try to find ways to improve our public services and increase the satisfaction of our clients.

Strongly Agree Agree Disagree Strongly Disagree



7. I always use the same language of communication in contact with our clients.

 

Strongly Agree Agree Disagree Strongly Disagree


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Disclaimer

This project has been funded with support from the European Commission. This Web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.